Pasargad stands behind every rug we sell. If, for any reason you are not 100% satisfied with your oriental rug purchase, return it to us within 15 days and we will exchange it or refund the purchase price, as you prefer. Personalized and custom-made to order rugs are non-returnable, unless there is damage or a defect. In such instances, we will happily replace the item. Shipping costs on all returns back to Pasargad are the responsibility of the customer. We recommend that packages be sent back to us via UPS or FedEx Ground or any other carrier that can track and insure it's packages. Make sure to call or email us with the parcel tracking number so that we can track the delivery for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent. Rugs that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 15 days.

Here are the required steps to follow:

1. Call us toll-free on 1-888-684-4477 or email us at pasargadNY@aol.com for your Return Authorization Numbers, RA#.

2. Wrap the rug(s) securely in the original packaging or the equivalent. Be sure to affix the RA# to the outside of the package.

3. Use the carrier of your choice to return the package(s) to the address below unless you are instructed otherwise.

Pasargad
180 Madison Avenue
New York, NY 10016
Tel: (212) 684-4477

NOTES:

Samples and catalogs may not be returned for credit. Custom sized rug orders may not be returned for credit. Rug pads/cushions that have been cut or trimmed may not be returned for credit.

Rugs returned damaged or soiledm without a return authorization number or more than 15 days after the return authorization number was issued will incur a 20% restocking fee.